FAQs

Frequently Asked Questions (FAQs)

 

 

QUESTIONS BEFORE YOU PLACE YOUR ORDER

 

Can the order be delivered to multiple addresses? We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

Do you offer delivery to PO boxes or Military APO/ FPO addresses? We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

Is express shipping available? Currently, we only offer the Standard Shipping method for our products.

Can I apply a promotion code after my purchase is complete? We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

How do I use a promo code on checkout? If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Can I use 2 promo codes at the same time? Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

Can I place an order over the phone? We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

What type of payments do you accept? We accept Visa, Mastercard, Discover, American Express, and PayPal only.

 

QUESTIONS ABOUT ORDER STATUS AND DELIVERY

 

How can I track my package? You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

What should I do if my tracking number doesn't work? It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).

What should I do if a package is missing? Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

  1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail.

  2. Check your Order Confirmation to find the tracking status.

  3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package.

  4. Contact your local shipping carrier for further information.

  5. Contact our customer service if the package still can't be found.

How long do refunds and replacements take? After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 7 business days of confirmation. You should receive the tracking number for your replacement product(s) within 7–10 business days after confirmation. You should receive your refund within 3–5 business days of confirmation, though your payment provider determines when it is credited.

When there are unknown charges, what should I do? You might not identify a charge for some reason. Please adhere to the guidelines below:

  1. For complete details about your order, please refer to your Order Confirmation.

  2. Inquire if anyone of your family or friends have ordered from us using your information.

  3. To find out more, get in touch with your bank.

  4. Contact our customer service for prompt assistance.

 

MODIFYING OR CHANGING AN ORDER

 

How can I edit/cancel my order? You can modify some of the order's details within 6 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

Is there a cancellation fee available? If the order qualifies for cancellation, there is no cancellation fee.

How can I exchange my items? Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

 

PAYMENT

 

Why my payment isn't accepted? To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

 

OTHER

 

What if I find something suspicious regarding my purchase? We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

How secure is my personal information? We adhere to the highest security standards to protect your personal information. When purchasing online using your credit card, all of your information is entered into an SSL-secure web page, then SSL-encrypted and sent directly to our credit card provider's network for authorization. Your credit card information is not stored on our servers.

What is the process for quality assurance? We collaborate with manufacturers who conduct a last check before sending the entire order to you. Our QA specialists follow specific criteria for each product, filling out a testing form and rating each component. Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent.

Unleash Your Inner Hero: Personalize Your Superhero Gear!

Are you the ultimate comic book fan dreaming of hero-worthy apparel that’s truly unique? At drkheroz.com, we believe every fan deserves gear as legendary as their favorite superhero—crafted just for them! Whether you love the brooding style of Batman, the cosmic flair of Captain Marvel, or have your own original hero in mind, this is your chance to step into a world where your imagination sets the limits.

Why settle for off-the-shelf?
With personalized superhero T-shirts, hoodies, and more, you get to choose your character, color scheme, catchphrase, and even add custom graphics. Our expert designers know their comics inside out—from classic DC iconography to the latest Marvel trends—and are ready to turn your vision into reality.

Here’s what you get when you personalize:

  1. Authentic, high-quality prints inspired by comic lore.
  2. Exclusive designs tailored just for you.
  3. The chance to make your mark as a hero (or villain—your call!).
  4. A conversation starter for conventions, watch parties, or everyday adventure.

Whether you’re gearing up for Comic-Con, planning the perfect gift, or just want to stand out in style, personalized superhero gear is the ultimate way to show your fandom.

Ready to channel your inner hero?
Tell us what you want, and we’ll make it epic! Drop your requests, sketches, or favorite powers in the form below—our team will get back faster than a speeding bullet.

Fill out the form and let’s create the gear that’s as unique as your fandom and Don't Forget to mention :

1. Shirt: The template that you want to personalize
2. Color: Which shirt color do they want?
3. Quantity: How many shirts do you need? PS: Ordering in bulk often provides a better price per unit.
4. Size breakdown: If they are ordering multiple shirts, you need a size and quantity breakdown
5. Text: Any text that you want to add , Text color and font if you have something in mind (we will assess during the final design)